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#EDGETALK : SPINNING NEGATIVE REVIEWS INTO GOLD
“There are people on this earth who just don’t want to be happy.”
As business owners, we have to be ready to deal with these people when they unleash their wrath on our business online. However, it’s critical to understand this is not the only type of person who leaves negative reviews online.
In our experience, there are two types of people who leave negative reviews: Rational, reasonable people who simply did not have a good experience with your business – and Jerks.
Today, we’re going to look at how to identify and then deal with reviews from these two very different types of reviewers– THIS WEEK ON THE EDGE!